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Listening to your customers is absolutely the cornerstone of great customer service. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel.
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Bob Carter

Innovation is so vogue but few of us think about it in the round. My research shows that the key to Innovation is all about the balance between the organizational, intellectual and human elements that together spark innovation into life. when we are balanced we tend to be successful, when we are un-balanced we tend to fail. For more info please visit:

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