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David Birren

I enjoyed the above-captioned article, as I do most of your other Innovation Network newsletters. A statement in this one caught my eye:

The bottom line is always important, and the bottom line here is that perhaps what’s wrong with supermarkets isn’t employees’ salaries but rather the lack of creative thought in management, and, very probably, a management team whose compensation is based on
short-term Wall Street performance rather than a more long-term human, and humane, approach.

It reminds me of a statement by an organizational consultant who also happens to be an Episcopal priest:

“The approach that is based on the fact that people are human is usually the most efficient, the most effective, and the most profitable. The approach that focuses on being efficient, effective and profitable usually stumbles over the fact that people are human.”

-- John Cowan, “Small Decencies” newsletter

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